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This Agreement is entered into between BOVA (Back Office VA) and the person or business purchasing or receiving services from BOVA. By signing it, accepting a proposal or quotation, submitting payment, or otherwise engaging BOVA, the Client agrees to be bound by it.
Last updated: 30 August 2026
BOVA provides remote back-office virtual assistance and digital support services to businesses, professionals, and organizations.
Depending on the Client's needs and selected service arrangement, BOVA may provide services including:
Specific services provided to the Client will be determined by the applicable proposal, quotation, service plan, statement of work, or written agreement between the parties.
BOVA will provide the services described in the applicable proposal, quotation, package, statement of work, or other written confirmation accepted by the Client ("Scope of Services").
The Scope of Services may specify:
BOVA is not obligated to provide services outside the agreed Scope of Services unless the parties agree to the additional work and any applicable fees.
Requests that materially change the original scope may be treated as additional services and may require a revised quotation or agreement.
BOVA will use reasonable efforts to provide services professionally and within the agreed timelines.
Unless a specific deadline has been expressly agreed in writing, project timelines are estimates and may depend on:
BOVA may determine the reasonable method, workflow, and personnel used to perform the services, provided that the agreed deliverables and service requirements are met.
The Client agrees to provide BOVA with the information, materials, instructions, access credentials, approvals, and other resources reasonably required to perform the services.
The Client is responsible for ensuring that information and materials supplied to BOVA are accurate, lawful, and authorized for use.
The Client agrees to:
BOVA is not responsible for delays or inability to complete work caused by the Client's failure to provide required information, approvals, access, or materials.
Where services require access to third-party systems, platforms, websites, social media accounts, advertising accounts, CRMs, email systems, cloud storage, or other services, the Client authorizes BOVA to access those systems solely for the purpose of providing the agreed services.
The Client remains responsible for:
BOVA will take reasonable measures to protect account credentials and confidential information entrusted to it.
BOVA will not knowingly use Client account access for purposes unrelated to the agreed services.
The Client agrees to pay the fees specified in the applicable proposal, quotation, package, invoice, or service agreement.
Unless otherwise agreed in writing:
BOVA may suspend services if an invoice becomes overdue.
Suspension of services does not automatically cancel outstanding payment obligations.
For recurring or monthly services, the Client authorizes BOVA to continue providing the agreed services according to the applicable service arrangement until the arrangement is terminated in accordance with this Agreement.
Unless otherwise stated in writing, recurring services may be terminated by either party with 30 days' written notice.
Any outstanding amounts incurred before the effective termination date remain payable.
For project-based engagements, BOVA will provide the deliverables specified in the applicable Scope of Services.
A project will be considered substantially completed when BOVA has delivered the agreed deliverables or otherwise fulfilled the material requirements of the Scope of Services.
The Client must review submitted deliverables and communicate any reasonable corrections or revisions within the revision period specified in the applicable Scope of Services.
If no revision period is specified, the Client should provide feedback within 7 calendar days of delivery.
Failure to provide feedback within that period may result in the deliverable being treated as accepted.
Unless otherwise stated in the applicable Scope of Services, BOVA will make reasonable revisions necessary to bring a deliverable into alignment with the agreed requirements.
Revisions do not include entirely new concepts, substantial changes to previously approved work, or requests outside the original Scope of Services.
Additional work may be quoted separately.
Unless otherwise stated in writing, upon BOVA's receipt of full payment for the applicable work, the Client will receive the agreed rights to the final deliverables specifically created for the Client under the Scope of Services.
BOVA retains ownership of:
Third-party materials remain subject to the applicable third-party license or terms.
BOVA does not transfer ownership of third-party assets, software, fonts, stock media, plugins, templates, or other materials that are licensed rather than owned by BOVA.
Where appropriate, BOVA may request permission to display completed work in its portfolio, website, marketing materials, or case studies. The Client may request that specific confidential work not be publicly displayed.
Each party agrees to protect confidential information received from the other party and to use such information only for purposes related to the services.
Confidential information may include:
Confidentiality obligations do not apply to information that:
These confidentiality obligations survive termination of the Agreement.
BOVA may process personal information on behalf of the Client where necessary to provide the agreed services.
Both parties agree to comply with applicable privacy and data protection laws.
The Client remains responsible for ensuring that it has the appropriate authority, notices, consents, or other lawful basis necessary for BOVA to process personal information supplied by the Client.
BOVA will handle personal information in accordance with its applicable Privacy Policy and reasonable security practices.
BOVA may use third-party platforms, applications, software, hosting providers, communication tools, payment processors, stock libraries, AI tools, or other services when performing work.
BOVA is not responsible for outages, policy changes, account restrictions, price increases, technical failures, or other actions by third-party providers that are outside BOVA's reasonable control.
The Client remains responsible for third-party fees associated with its accounts unless otherwise agreed.
BOVA may use appropriate software, automation, artificial intelligence, or other technology-assisted tools as part of its internal workflow or service delivery where appropriate.
Where applicable, BOVA will use reasonable measures to ensure that technology-assisted work is reviewed and aligned with the agreed requirements.
The Client may request restrictions on the use of specific tools where such restrictions are commercially or technically reasonable.
BOVA will provide the agreed services with reasonable professional care.
However, BOVA does not guarantee specific business outcomes, including:
BOVA's responsibility is to perform the agreed services, not to guarantee a particular business outcome unless an express written performance guarantee has been separately agreed.
The Client is responsible for ensuring that its business, products, services, claims, content, advertisements, and instructions comply with applicable laws, regulations, platform policies, and industry requirements.
The Client represents that it has the necessary rights and permissions to provide materials to BOVA for use in performing the services.
BOVA may refuse to perform a request that it reasonably believes would involve unlawful activity, fraud, infringement, abuse, or violation of applicable platform rules.
BOVA is an independent service provider.
Nothing in this Agreement creates an employment relationship, partnership, joint venture, agency relationship, or franchise relationship between BOVA and the Client unless expressly agreed in writing.
BOVA may assign qualified team members, contractors, or subcontractors to perform portions of the services.
BOVA remains responsible for managing the delivery of the agreed services and will take reasonable measures to ensure that personnel involved in Client work are subject to appropriate confidentiality obligations.
The parties will use the communication channels agreed during onboarding or specified in the Scope of Services.
The Client understands that delays in communication, approvals, or feedback may affect project timelines.
BOVA may establish reasonable communication procedures to maintain efficient service delivery.
Either party may terminate this Agreement in accordance with the applicable notice requirements.
BOVA may terminate or suspend services immediately where:
Upon termination, the Client remains responsible for payment for services already performed and approved expenses incurred before termination.
Upon termination:
Refunds are governed by BOVA's separate Refund Policy, which forms part of this Agreement.
Unless otherwise expressly provided in writing, payment for completed services, delivered work, consumed service hours, third-party expenses, and non-refundable deposits is not refundable.
To the maximum extent permitted by applicable law, BOVA will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the services.
BOVA's aggregate liability arising from a particular engagement will, to the extent permitted by applicable law, be limited to the fees actually paid by the Client to BOVA for the specific services giving rise to the claim during the three months immediately preceding the event giving rise to the claim.
Nothing in this Agreement excludes liability that cannot lawfully be excluded or limited.
BOVA will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:
BOVA will make reasonable efforts to resume affected services as soon as practicable.
The parties agree to first attempt to resolve disputes through good-faith communication.
If a dispute cannot be resolved informally, the parties may pursue mediation, arbitration, or court proceedings as permitted under the applicable law and jurisdiction specified below.
Governing Law: [Insert applicable jurisdiction]
Venue/Jurisdiction: [Insert applicable venue]
BOVA may update this Agreement from time to time.
Changes will apply to new engagements and, where appropriate, existing recurring arrangements after reasonable notice.
The version applicable to a specific engagement will be the version accepted by the Client or otherwise incorporated into the applicable service arrangement.
This Agreement, together with the applicable proposal, quotation, Scope of Services, invoice, Privacy Policy, Refund Policy, and other documents expressly incorporated by reference, constitutes the agreement between BOVA and the Client regarding the applicable services.
If there is a conflict between documents, the specific written Scope of Services or signed agreement will control for the specific service or project, unless otherwise stated.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.
Failure by either party to enforce any provision of this Agreement will not constitute a waiver of that provision or the right to enforce it later.
By signing this Agreement, accepting a proposal, approving a Scope of Services, submitting payment, or instructing BOVA to begin work, the Client confirms that they have read, understood, and agreed to this Service Agreement.
A countersigned copy, with the signature blocks for both BOVA and the Client, is issued with the applicable proposal or statement of work. For a copy to sign, or for any question about this Agreement, contact contact@bovaoffice.com.
BOVA (Back Office VA)